Operations support · Remote · Philippines
I help businesses stay organized, streamline everyday operations, and simplify work through reliable administrative support and practical digital solutions.
More than support. A better way to work.
01About
I’m Jonnel, 27, born and raised in Antipolo City. I’ve always enjoyed working with computers and systems, and that curiosity steered me into operations and support roles.
I started as a data encoder at 18, working to support myself through college, and I’ve kept growing since: data assistant, customer support, supply chain coordination, and now due diligence, credentialing and risk review. That adds up to more than six years in BPO and shared services, mostly with US clients, across healthcare, supply chain, logistics, and telecom.
What that gave me is a feel for how work actually moves through a business: where documents get stuck, where information goes missing, and where a small fix saves everyone time. I use that when I support a team, and I’ve started building small tools of my own to fix the same kinds of problems.
Every great connection starts with a conversation. If something here caught your interest, let’s connect—whether it’s to share ideas, discuss opportunities, explore potential collaborations, or simply expand our professional networks. I’d be glad to hear from you.
02How I can help
Seven areas where my experience has been put to real use, and what each one solves for a business.
Day-to-day admin work: keeping records and files in order, following up by email and fax, processing documents, and handling front-desk style requests. I’ve done this in government offices, insurance support, and corporate teams.
Data entry and encoding, proofreading records, turning scanned or printed paper into clean digital files, and building Excel reports and summaries. Hands-on with Excel (including PivotTables and basic VBA), Word, and Access.
Following bulk orders from start to finish: coordinating retailers, warehouses, and logistics partners, chasing delays, and securing proof-of-delivery (POD) and bill-of-lading (BOL) documents in TMS and supply chain platforms.
Verifying documents, checking compliance, spotting discrepancies, and keeping clean records that support risk assessment. This is my current line of work, in support of sales teams.
Supporting customers and sales teams by phone, chat, and email: answering billing and order questions, giving status updates, handling disputes calmly, and escalating issues to the right team. Comfortable in CRM and contact-center tools such as Salesforce and Avaya.
Working across ERP, TMS, CRM, and ticketing systems, using AI assistants (Claude, ChatGPT, Gemini, Copilot) to speed up routine work, and building small web tools and automations with Google Workspace and Apps Script.
Claims filing and validation, policy reviews, billing questions, and order status follow-ups. I’ve coordinated with hospitals, doctors, and internal teams, and reviewed claim forms and invoices for completeness, justification, and authenticity before reimbursement.
03Projects
When I run into a repetitive or messy process, I like to try fixing it with a small tool. These are the ones I’ve built or am building.
A web-based point-of-sale and business management app. It works offline and syncs when you’re back online, and a dashboard tracks your overall income and expenses so you can see whether your business is thriving or falling.
Not only for retailers: it can be adjusted to fit the way your business runs. Tax-report ready, easy to manage, and budget-friendly for anyone starting out. Use it on a mobile phone, tablet, PC or laptop, or install it as an app that keeps working offline.
Want to try or test it? Trial and testing are available on request. Just let me know.
View project detailsA Telegram bot and web dashboard that work together to make receipt tracking easier. Just send a receipt photo through Telegram, and the system automatically reads the details, saves them to a database, and updates the dashboard with totals and summaries. The bot also answers common questions. Built with Google Apps Script and the Telegram Bot API, without needing a separate server.
A document automation tool that extracts text and key details from PDFs, photos, and scanned files, cleans up the data, and uses reusable templates to generate ready-to-send letters and fillable documents. Just enter a few details, and the system takes care of the rest, with no need to start from scratch or retype everything.
A template for the emails you send again and again: fill in a few details and get a consistent, ready-to-send Outlook email. It can be customized to your business workflow and process using Microsoft Excel and VBA, and other tools can be explored depending on the approved resources you have.
A simple tool for combining several PDFs into one document: drag and drop your files, select, remove, and move them up or down to set the order. The plan is to grow it into a Universal Document Merger, so that any kind of file can be merged.
Uses Microsoft Power Automate to gather data from different sources and connect it to other apps such as Outlook and Excel, so information moves where it needs to go without copying and pasting.
Whenever a repetitive task shows up, I look for a way to make it simpler. New projects will be added here once they’re ready to show. Have something you’d like to automate or improve? Let me know!
04Tools & systems
A quick look at the platforms behind the work. Logos belong to their respective owners and are shown only to name the tools I’ve used.
Word
Excel
Excel VBA
Access
Google Workspace
Google Apps Script
Copilot Studio
JavaScript
Visual Studio Code
Notepad++
C++
Laravelbasic
Claude
ChatGPT
Google Gemini
Microsoft Copilot
Company proprietary tools05Experience
Each role added something different: accuracy, communication, coordination, judgment. The details involve past employers and clients, so they’re confidential and shared on request. Want to know more? Hit the request button below.
06My approach
Reviewing insurance claims, tracking paperwork, and handling due diligence checks have taught me to look closely at documents and flag what doesn’t add up before it becomes a problem. I proofread my own work before it goes out.
When an order is delayed or a document is missing, I take ownership, follow up, and try to resolve it. If needed, I escalate it to the right people. I bring the same approach to everything I do.
Coordinating with retailers, warehouses, 3PLs, and other business partners taught me how each step connects and affects the next. I look for where work slows down and what can be done to make things simpler and smoother.
I’ve worked with different business systems and tools, learning how they work, what they’re used for, and how to get the most out of them. Over time, I started building my own tools and exploring AI to bring my ideas to life, simplify tasks, and work more efficiently. With my IT background, I can go a step further by creating simple tools to solve recurring problems and improve everyday workflows.
I like finding where AI and automation can take repetitive work off people’s plates. I use assistants such as Claude, ChatGPT, Gemini, and Copilot, and I build small tools and automations when a task keeps coming back.
I keep up with AI and automation through training, e-learning courses, and videos, then test what I learn on real tasks so it becomes something useful, not just something I watched.
Working with US customers, onshore and offshore teams, and various partners, from retailers and suppliers to landlords, 3PLs, hospitals, and doctors, has taught me to understand different communication styles, adjust my tone, set expectations, and keep everyone on the same page until issues are resolved.
HIPAA-protected information, claims, invoices, POD billing, credentials, and client records aren’t things to be casual about. I keep confidential information confidential, which is also why details about past employers and clients are shared on request.
07Contact
Tell me what’s slowing things down, or what role you’re hiring for. I’ll reply by email.
For business owners and small teams who need an extra pair of reliable hands: admin work, data and documents, order follow-ups, or a workflow that needs organizing.
Email about a projectFor hiring managers and companies with an in-house or remote operations, support, or coordination role to fill. I can share my full background on request.
Email about a role